Tuesday, 18 July 2017

How To Delete Hotmail Account

Have you ever tried to delete your hotmail email account?  There are a number of posts out there outlining how you can do this.

Let me begin by saying the email address I want to delete has been inactive for YEARS!  Microsoft claim that inactive email accounts are automatically closed (after 200 days I believe it is).  However, when I logged onto the email account it still let me access the account so it isn't deleted at all.

To delete the account I tried following the blog post above and this is what happened. 


1) Firstly I get a message 'Call us overprotective...' (Ok I will!!!!), asking me to choose an email to send a security code to.
I click 'I can't verifying my account' and 'next'.




 


2) Another screen pops up prompting me to offer a mobile number they can phone or text a code to.  I don't want to give them my mobile number so I click on Account and I'm taken to a home page.

[They give the option, in a drop down menu, to choose another email address to have the code sent to.]


 
3) As per the steps in the blog post I click on Security.





 

 4) Then I click on More Security Options.



 




5) Whereby I'm asked to protect my account via Microsoft's annoyingly frustrating security code verification system, where they offer an (inactive) email address for the code to be sent to.  They also offer the option to give a mobile number instead of email address.






6) I choose 'I don't have any of these' because I DON'T WANT TO HAVE TO GIVE Microsoft personal details such as a mobile phone or private email address, then click NEXT.


 I am then taken back to the same screen in step 2) Since you don't have access to your current security info...

And the process repeats itself.  As explained in a previous post... even when I try to do this via getting a security code off Microsoft it still doesn't work - I get the run around there too.  Hence here I am almost a year later after having already tried to access the account to delete it.... STILL TRYING TO DELETE THE ACCOUNT.

I'm not really sure what Microsoft's deal is but I wish they would just give customers the SIMPLE option to DELETE their accounts if they so choose to!!!!  How hard can that be for a company who specialises in coding and product design????

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